Works collaboratively with case counselors, therapists, nurses and psychiatrists to facilitate, organize, and implement a stable milieu structure and smooth operation of the unit; ensures the safety of clients, visitors, and staff; provides therapeutic interventions in accordance with individual patient treatment plans and hospital policies; performs a variety of client care.
Duties and Responsibilities
Essential Functions:
Provides day-to-day oversight of all therapeutic activities.
Manages behavioral crises under the direction of the director and program psychiatrist, including 1:1 observation, redirection, physical restraint and team crisis intervention.
Establishes and maintains positive, therapeutic relationships with clients.
Maintains an awareness of significant client history, present status, and any precautions in effect. Collaborates with other staff to provide input into treatment plans for individual clients.
Demonstrates collaboration and teamwork in maintaining a structured and safe milieu, and assists with milieu programming such as providing direct care to clients as needed.
Performs secretarial/receptionist duties for the program including filing, copying, faxing, scheduling appointments, answering phones and reviewing and preparing client reports and data. This also includes coordination and completion of any written communication and assistance in carrying out the treatment plans for clients.
Oversees the physical management of the program and recognizes changes and unsafe conditions in the milieu. Collaborates with treatment team staff to implement prompt, therapeutic interventions.
Effectively utilizes leadership/teaching/counseling techniques to gain cooperation and to motivate program participants.
Observes patient's appetite and promotes healthy nutrition and sleep patterns.
Assists hospital staff in operation and management of the milieu as well as performing assignments, activities, and tasks.
Conducts clinical interventions according to established standards.
Provides transportation in a WellSpan Philhaven vehicle to and from the program for clients that meet requirements and are in need of transportation.
Common Expectations:
Maintains knowledge of policies and procedures relevant to the application for services in the region. This includes the intricacies and nuances of complex funding issues for levels of care, Health Choices, managed care organizations and other funding entities.
Demonstrates ongoing personal and professional development.
Maintains proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation.
Assists in the training/orienting of new employees to policies, procedures, practices, and operations.
Qualifications
Minimum Education:
Bachelors Degree From a college or university that is accredited by an agency recognized by the United States Department of Education or the CHEA in a recognized clinical discipline including social work, psychology, nursing, rehabilitation or activity therapies. Required or
Bachelors Degree Has an equivalent degree from a foreign college or university that has been evaluated by the AICE or the NACES. The Department will accept a general equivalency report from the listed evaluator agencies to verify a foreign degree or its equivalency. Required or
Masters Degree Has a graduate degree in a clinical discipline with 12 graduate-level credits in mental health or counseling from a program that is accredited by an agency recognized by the United States Department of Education or the CHEA. Required
Work Experience:
1 year Progressive experience in an office setting. Preferred
Behavioral/mental health or social science experience. Required
Driver's License Statement:
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
Knowledge, Skills, and Abilities:
Excellent human relations and oral/written communication skills.
Teaching ability.
Customer service awareness and ability.
Visual and cognitive ability to read and write.
Analytical skills.
Initiative and leadership skills.
Knowledge of and ability in the care and handling of clients in a specific age group.
Benefits Offered:
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at careers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Quality of Life
Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.
Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000)
WellSpan has transitioned to a new applicant tracking system. If you created an account prior to February 7, 2024, you will need to continue to apply in Oracle Recruiting Cloud to create a new profile.
