Schedule Part Time, Day Shift (32 hours biweekly) Hours: 7:30am - 4pm, 2 days / week Rotation: Rotating weekends
General Summary
Performs various duties related to the communication of non-routine findings, telephone management, processing non-legal and legal requests from WellSpan Release of Information (ROI) department, and assists Radiologists with various duties.
Essential Functions:
Processes release of information requests generated by the WellSpan Release of Information department for legal and/or medical purposes. Performs a precise and exhaustive search of patient imaging records. Prepares a comprehensive inventory of all requested imaging records. Prepares requested communication and records to be released for legal purposes.
Processes de-identified CD requests that are utilized in research programs.
Researches, analyzes, and proposes solutions and/or makes recommendations regarding Imaging Information Management processes.
Contacts patients and other requestors to resolve issues with a request when necessary.
Provides accurate communication of Imaging non-routine findings to the ordering provider.
Answers and manages incoming phone calls to the Imaging Information Management department. Consistently provides exceptional customer service by identifying and addressing caller needs in a professional, positive, and caring manner. Transfer calls appropriately when required.
Processes requests for the duplication of images for continuing of care.
Processes requests for the importing of outside images into the Picture Archive Computer System.
Processes requests to disseminate exam information to the designated outside radiology service for timely interpretation of Imaging exams.
Assists Radiologists with various duties such as importing images, monitoring unread worklists to ensure timely interpretation of exams, and assisting with telephone calls.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Scans documents into various computer software applications and uses a QA process to ensure accuracy.
Maintains quality customer service by ensuring accurate and complete documentation on required Imaging forms and/or patient records.
Coordinates mail and other related Imaging items to off-site facilities.
Performs various clerical duties such as filing, faxing, scanning, copying, sorting/distributing incoming and outgoing mail, setting up/maintaining files, and preparing reports.
Common Expectations:
Maintains established policies and procedures, objectives, quality assessment and safety standards.
Enhances professional growth and development through participation in educations programs and current literature.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Qualifications
Minimum Education:
High School Diploma or GED Required
Associates Degree In Medical Secretary, Medical Assistant or related field. Preferred
Work Experience:
Less than 1 year In a healthcare setting. Required
Courses and Training:
Medical terminology within 180 days Required
Knowledge, Skills, and Abilities:
Excellent computer skills.
Typing and filing skills.
Able to multitask.
Benefits Offered:
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Educational assistance
Financial education and support, including DailyPay
At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at careers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Quality of Life
Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.
Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000)
WellSpan has transitioned to a new applicant tracking system. If you created an account prior to February 7, 2024, you will need to continue to apply in Oracle Recruiting Cloud to create a new profile.
