Durable Medical Equipment Representative - Ephrata Durable Medical Equipment - Day

Schedule
Full Time, Day Shift (80 hours biweekly)
Hours: Monday - Friday, 8:30am-5:00pm, Monday or Wednesday 9:30am-6:00pm (Staff rotate shifts)

General Summary

Provides customer service for the retail sales in the stores, including both walk-in and phone customers. Assists customers in product selection, education and verify insurance.

Essential Functions:

• Responsible for opening and closing of the store including locking doors and setting the alarm.
• Greets and waits on customers, both phone and walk-in.
• Answers the telephone and receives patient orders from different referral sources, documenting all necessary information. Retrieves voicemails.
• Responsible for daily POS closeout including processing of cash sales, returns and price changes. Completes bank deposit.
• Handles a large majority of customer inquiries and complaints. Follows through to completion. In the event that this is not possible, the customer will be referred to the appropriate employee or manager who can assist.
• Maintains appearance of the store by filling and straightening product displays.
• Responsible for having product knowledge that not only includes current inventory, but also extends to other products currently available in the marketplace.
• Communicates and interacts well with all departments of WellSpan Medical Equipment and other agencies, (i.e. doctors' offices, hospitals, nursing homes, etc.).
• Assists the Purchasing Dept. in maintaining all inventory levels to meet customer needs. Notifies Purchasing Dept. of items in assigned area that need to be ordered as needed.
• Performs spot check inventory counts and participates in annual physical inventory.
• Processes paperwork on a timely basis with verification of insurance benefits.
• Completes data entry, filing, and document scanning for each order.
• Works Saturdays on a rotating schedule in location needed.

Common Expectations:

• Actively seeks to provide quality services that meet the clients' needs. Responds to requests for service and assistance.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Participates in staff meetings and attends all other meetings and in-services as assigned.
• Performs other related duties as identified.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Customer service experience. Required and
• Durable medical equipment (DME) experience. Preferred

Courses and Training:

• Completes annual mandatory education. Upon Hire Required and
• Completes competency training annually on appropriate equipment. Upon Hire Required and
• Attends product in-services and training sessions Upon Hire Required

Knowledge, Skills, and Abilities:

• Ability to communicate clearly, verbally and in writing.
• Good memory retention and accuracy to detail required.
• Fully knowledgeable with products and company fitting and delivery procedures.
• Able to answer the majority of customer inquiries.
• Exercise judgment and discretion, and function independently within authorized limits.
• Maintains excellent patient relations at all times.
• Good telephone skills.
• Knowledge of and ability to use computers with WellSpan Medical Equipment's billing and inventory software, cash register, photocopier, calculator, fax machine, tape measure, and small hand tools.