Practice Office Assistant - Mt. Gretna Adult Day Program

Full-time, Days

40 hours/week

7:30am-4pm

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Performs various duties for effective check-in and check-out of patients.
• Prepares schedules and encounter forms for daily visits.
• Handles walk in patients in the appropriate manner.
• Ensures that Race, Ethnicity and Language is documented as appropriate.
• Processes patient charge and collects copays and deductibles.
• Performs various tasks related to end of day batch control, cash drawer etc.
• Enters and/or retrieves data from established computer files.
• Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
• Researches billing questions and problems for patients with centralized billing service.
• Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
• Complies with all HIPAA rules and regulations.
• Processes mail including scanning and tasking if applicable.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Complies with missed appointment policy (Admin 104).
• Supports Quality initiatives as determined by individual clinic site.
• Completes required education and competencies in a timely manner.
• Processes mail including scanning and tasking if applicable.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Establishes and maintains files and records on an ongoing basis.

Qualifications

Minimum Education:

• Certificate Program Professional Medical, Administrative or Business School Required or
• High School Diploma or GED With 12 or more months of customer service experience Required

Work Experience:

• Less than 1 year Relevant experience Required

Courses and Training:

• Medical terminology within 180 days Preferred

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communications skills.
• Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
• Computer skills to include typing.