Physician Office Assistant - Radiology Saint Paul Drive

Full-Time (80 Hours Biweekly)

Monday - Friday, 7:30a - 4:00p

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, record management, and scheduling. Will have the ability to float to Medical Group practices as assigned.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients.
• Processes patient charges. Collects copays, deductibles and account balances.
• Performs various tasks related to end of day batch control, cash drawer etc..
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Processes requests for patient information according to policies and procedures.
• Researches billing questions and problems for patients with billing service.
• Types various letters, memos, and reports, as needed. Proofs materials for errors.
• Ensures patient confidentiality.
• Manages the insurance referral process according to policy. Keeps staff current on changes.
• Preps patient charts for daily visits.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment, and safety standards.
• Provides outstanding service to all patients, providers, coworkers and customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Required

Work Experience:

• Less than 1 year 3 - 6 months of physician office experience Required

Courses and Training:

• Medical terminology within 180 days Required

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communications skills
• Knowledge of medical office operations to include reception, billing and insurance and general office skills
• Computer skills