Manager-Physician Practice III - ENT Saint Paul Drive

General Summary

Manages, supervises, and coordinates all functions and activities related to the operation of a physician practice(s). Practice Manager level is determined by complexity/scope of the position.

Duties and Responsibilities

Essential Functions:

• Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
• Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
• Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
• In cooperation with departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
• Facilitates the purchasing of supplies, pharmaceuticals, and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
• Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality, and safety.
• Communicates operational issues to Sr. Director/Director of Operations to obtain timely and effective resolution.
• Promotes reporting of events and tracks trends to identify potential improvement opportunities.
• Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.

Common Expectations:

• Develops and prepares the annual budget for the practice. Responsible for monitoring expenditures at the facility, looking for cost containment opportunities by promoting efficient utilization of staff and services.
• Performs financial analysis for budget variances.
• Recommends staffing levels, selects, and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
• When applicable works cooperatively with site department/entity leaders by providing input into annual performance reviews of facility staff.
• Develops goals and objectives to meet the strategic/business objectives for the areas of responsibility.
• Develops, establishes, and implements policies and procedures for dept./service line/entity operation, and which guide and support the provision of the dept./service line/entity's service.
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Serves as a positive role model. Set service goals and expectations for the site(s). Implements service initiatives that support Wellspan service philosophies.
• Compiles and analyzes data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 1 year Relevant experience. Required and
• Management/Supervisory experience. Required and
• Demonstrated experience in employee supervision. Required
• Physician office experience. Preferred