Laboratory Support Technician Lead - Days

Full Time (80 hours/pay period)

Days

M-F between 6am and 4pm, rotating weekends and holidays

General Summary

Serves primarily as a lead support technician, with oversight of laboratory client services daily operations to support laboratory operations. May work any part of a 24-hour period. Routinely obtains and disseminates information. May be required to accept on-call responsibilities.

Duties and Responsibilities

• Responsible for daily operations of the laboratory client services department.
• Assists in selecting, training, and orienting staff. Contributes to staff evaluations.
• Prepares work schedules and makes recommendations for personnel actions, when necessary.
• May document competency of employees and provide feedback to manager regarding progress.
• Performs routine client services duties; answers phones, manages inventory, works Epic work lists and queues; enters lab orders.
• Performs a variety of duties at progressively greater skill levels under varying degrees of supervision.
• Schedules meetings, takes minutes, orders supplies, and assists with event planning and execution, when necessary.
• Interacts with vendors and customers to receive or disseminate information, as necessary.
• Develops and reviews procedures in accordance with established laboratory practice.
• Enters or retrieves data from established computer files, monitors metrics relevant to the department.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 4 years Relevant experience. Required

Courses and Training:

• Medical terminology. Upon Hire Preferred and
• Hospital billing and coding. Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent communication and computer skills.
• Excellent interpersonal skills.