Intake Nurse (RN) - VNA Home Health - Day

Schedule and Location

Full Time: 40 Hours/Week

Hours: 8am - 4:30pm

Weekend Rotation every 5 Weeks

2 Holidays Per Year Required

Sign-On Bonus Eligible

Location: 540 S. George Street, York, PA

General Summary

Processes all information and referral calls for intake or refers to other services.

Duties and Responsibilities

Essential Functions:

• Responds to all callers in a positive manner.
• Elicits accurate and pertinent information regarding the patient's medical, psycho-social and environmental condition and documents appropriately.
• Uses the nursing process to identify and begin to evaluate patient and family needs.
• Functions as a liaison between referral source and VNA staff.
• Accepts and documents verbal orders related to the plan of care.
• Receives information on patients to be discharged from the hospital and initiates plan of care.
• Inputs initial information into computer to begin the admission process.
• Researches and documents insurance information pertinent to home health/hospice needs.
• Forwards all written and verbal information to the appropriate team manager for timely assignment of patient to a primary clinician.
• Responds to requests for information regarding services from patients, families, agencies, hospitals, physicians, etc.
• Directs caller to another source of care if the VNA is unable to supply the service requested.
• Interprets services to callers.

Common Expectations:

• Functions in a cost-effective manner in regard to utilization of time, mileage, supplies, etc.
• Meets or exceeds established productivity and quality assurance standards.
• Seeks consultation, guidance and direction from professional or administrative staff, as needed.
• Informs manager of perceived problem areas related to patient care, corporate management, or community relations.
• Keeps clinical skills current with nursing practice norms.
• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• Associates Degree Required

Work Experience:

• 3 years Home health experience. Required and
• 1 year Of which must have been with a VNA. Required

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required

Knowledge, Skills, and Abilities:

• Comprehensive knowledge of home health care and the WellSpan VNA.
• Working knowledge of skills and services provided by each member of the multi-disciplinary team and the ability to relate these to identified patient needs.
• Ability to use positive application of interviewing and assessment skills through phone communication.
• Ability to communicate effectively orally and in writing; Willingness to request and accept consultation and direction.
• Ability to exercise sound judgment and work effectively under pressure.
• Ability and desire to develop professionally.
• Ability to maintain confidentiality of patient and organizational information.