Business Office Assistant - City Gate - Day

Hours

Full-Time: 80 Hours/Biweekly

7:00am - 4:30pm; Varied Hours may be required

WellSpan Health is opening a brand new, 34,000 square foot outpatient surgery center, in January 2025. Located in the CityGate Corporate Center, it will also be the home to numerous WellSpan specialty practices. We invite you to learn more and join a team focused on expanding accessible care to our neighbors in Lancaster.

General Summary

Provides administrative support for the organization by performing a variety of secretarial/clerical duties such as reception, scheduling, billing and/or transcription.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Maintains files and electronic patient records on an ongoing basis. Handles patient Protected Health Information (PHI) on a regular basis.
• Coordinates with appropriate personnel to facilitate creation of the patient schedule and to ensure that needed equipment, supplies, personnel, and patient information is available.
• Enters and/or retrieves data from established computer files and/or cloud-based systems using knowledge of various computer software applications.
• Opens and routes incoming mail; distributes correspondence and other material to staff. Photocopies, faxes and scans documents as needed.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Transcribes recorded material, including operative reports, discharge summaries, patient history and examinations.
• Orders office supplies as necessary.
• Reviews pre-admissions and admissions to ascertain and verify insurance coverage and eligibility.

Travel Requirements:

• Estimated Amount: 10% - Less than 10%

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Relevant experience. Required
• Business office and receptionist experience. Preferred

Courses and Training:

• Medical Terminology. Upon Hire Required

Knowledge, Skills, and Abilities:

• Basic computer and typing skills.
• Good communication and interpersonal skills.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy